FAQ
Common Questions Answered
What is a hospitality mattress?
A hospitality mattress is designed for hotels and built to higher durability standards, with reinforced support and materials made to perform consistently, night after night.
How is this different from the mattress sold in retail stores?
Hospitality mattresses are engineered for long-term durability and consistent comfort, often featuring reinforced components to withstand frequent use.
What is the difference between a firm vs a soft mattress?
A firm mattress provides a sturdy, supportive feel with minimal sink, helping promote proper spinal alignment, often preferred by back and stomach sleepers. A soft mattress offers plush cushioning and deeper contouring, which helps relieve pressure at the shoulders and hips, making it a popular choice for side sleepers or those who prefer a more cradled feel.
What is a tight top vs euro pillowtop mattress?
A tight top mattress has a smooth, uniform surface with comfort layers secured beneath the cover, creating a more streamlined look and slightly firmer, more consistent feel.
A Euro pillowtop features an additional layer of cushioning sewn flush beneath the cover, providing enhanced softness and pressure relief while maintaining a tailored, supportive appearance.
What is a foundation?
A foundation, also known as a box spring, mattress base, or platform base is a supportive base designed to provide stability, proper alignment, and long-term durability for your mattress.
Can I use these mattresses with my current foundation or adjustable base?
Yes, our mattresses are compatible with all solid, supportive foundations or adjustable bases. The base must provide continuous support to maintain comfort and warranty coverage.
How should I clean/care for my mattress?
Keep your mattress covered with a breathable, removable protector to guard against spills and stains. Do not remove or machine wash the mattress cover unless specifically designed to be removable. Spot clean only with mild soap and cold water, gently blotting, never soak or steam clean. Do not flip the mattress. Ensure it is placed on a supportive foundation or base, and keep the law tag attached to maintain warranty coverage.
What if I have a problem with my order?
If you experience any issues with your order, please contact the Tempur Sealy customer support team as soon as possible so we can assist you.
Does my mattress come with a warranty?
All of our mattresses come with a limited warranty. Please review the Tempur Sealy warranty page for additional information.
What is the return policy?
All mattress purchases are final sale. Tempur Sealy does not accept returns, exchanges, or cancellations once an order has been processed. You can see the full policy here.